Nevada County 

   Onsite and In-home Computer Repair

Serving Grass Valley and Nevada County Since 1989530-272-5455

There are many things you can do to keep your computer humming

• Keep virus protection up to       date

• Reduce the clutter on your       computer's desktop

• Don't load an excessive             number of games and               miscellaneous programs

• Mind the trash. Empty the         recycle bin weekly

• Don't open unknown email

• Try to keep at least a quarter     free space on your hard disk

 

Frequently Asked Questions

Q: Will my virus detection software protect me from malware?
A: Virus protection can only protect you from about 5% - 10% of the Malware. You will need a detection program specific to malware detection to identify and remove more malware.
Q: Will having more than one virus detection program on my computer give me added protection?
A: Virus protection programs often interfere with each other. Having more than one virus protection program on a computer can actually make the computer more vulnerable.
Q: What is the difference between a virus and a piece of malware?
A: Viruses are a type of malware. Viruses infect your computer by installing software on it. Viruses are sent through email, posted on forums for you to download or installed on your computer from browsing a Web page. Anti-virus programs protect against viruses, but the software must be updated as often as possible to protect from newly created viruses.
  Malware is an all-encompassing category that includes viruses, adware, spyware, Trojans and other malicious software. Malware can be benign or it can lead to identity theft or lost data on your computer. Anti-virus software and firewall software help protect your computer from malicious software, but a good anti-malware is necessary to deal with the majority of malware out there.
Q: Can my computer "catch" a virus from other computers on my network?
A: Yes. Users who share files between two computers might accidentally transfer a virus from one to the other. And other types of malware can spread via wired or wireless network. The “Conficker worm” was one of the world's most notable computer worms, and it infiltrated millions of computers worldwide
Q: I am cautious about the sites I visit on the Internet. Am I safe from viruses and malware?
A: No. Any website can fall victim to viruses and malware until it is detected and removed. If you are unlucky enough to visit a sight during its infection you can get infected too.
Q: A message appeared on my screen informing me that my computer might be infected, but doesn’t appear to be generated by my virus protection. What should I do?
A: There is a good chance you have been infected with “Ransomware” software which wants you to pay for removal of a virus or malware, but in itself is malware trying to extort money from you and will never repair the actual malware. If you are not a computer expert, it’s a good idea to call a professional for help with this.
Top
Q: What does it mean when my hard drive starts making a clacking noise?
A: The hard drive is very close to failure if it hasn’t already. The computer should be shut down right away and a technician contacted. 
Q: If I upgrade my computer can I still use my old mouse and keyboard?
A: Depends on the age of your mouse and keyboard. New motherboards often no longer have PS2 syte I/O ports used by older models. USB styles are now most commonly used by new devices.. 
Q: My computer is telling me my C drive is full or out of space. Will my computer continue to function normally if I don’t save else anything to it?
A: The message tells you there are too many files on the hard drive occupying all the space. It may not be big enough to accommodate all your needs. The drive could also be failing and sections of the drive are being marked as bad. You can lose or corrupt your data, or lose everything on the hard drive.
Q: Will my CD/DVD ROM drive be able to read correctly if turned vertically?
A: Yes it should, unless you have a very old CD ROM.
Q: My front panel card reader doesn't seem to be able to read my flash drive or SD card. Why not?
A: If your reader is an older model it may not be able to read storage devices above a certain size or you may be having an internal hardware issue, or may have a disconnected cable.
Q: My new monitor came with two video output cables. Do I use them both?
A: No, one is for VGA analog output, one is for DVI digital output. If your computer supports DVI use this connection for best video. Never connect both cables to the computer.
Q: What is the difference between an AMD processor and an Intel processor?
A: AMD is a less expensive processor which with no load can be faster than Intel, but in actual use with a load Intel runs faster and handles processes better. Simply putting it.
Top
Q: If I update my operating system from Windows XP to Windows 7 or Windows 8 do I need to update or purchase new versions of all the other software products on my computer?
A: Depends on the software product. Most past versions of Windows XP and Windows Vista were 32-bit versions, and most programs were created for them. If you have installed the 64-bit version of Windows 7 or 8, however, you might run into some problems. This usually manifests itself in the form of programs which refuse to run at all or a number of features which won’t work.
  Unfortunately, there is not a lot that you can do about this issue. The difference between a 32-bit and 64-bit operating system reaches deep into Windows 7′s most basic code, so there is no compatibility mode which can resolve this problem.
Q: Must I have a separate copy of each software program for my desktop PC and my notebook?
A: With the exception of the OS (Operating System, i.e. XP, Win7, Win8) many software companies permit having their software on one PC and one Notebook belonging to the software holder.
Q: I’ve lost my Windows operating system key; must I purchase a new copy in case I need to repair my system?
A: Not always. If you own a legitimate version of software it is possible to recover a license code from a computer hard drive in different cases.
Q: Is it better to back up my data and program files to an external hard drive or to DVD-ROMs?
A: Any backup is good. Using an external hard drive is very convenient and quicker; on the other hand backing data up to DVD’s takes longer but is less volatile and can last longer. One practice is to do frequent backups to a separate hard drive and periodic backups to DVD.
Q: Why do I keep getting messages to update Java or Adobe Reader?
A: These programs are frequently being updated for a number of reasons (security or features) it is important to do these updates when available.
Top
Q: Why do computers need periodic power cleaning?
A: A computer is like a constantly running vacuum cleaner. With all of its fans, over time and environment, dust and debris collects and clogs cooling fans, causing parts to overheat and fail.
Q: How much is a byte, kilobyte, megabyte, gigabyte, terabyte.?
A: A Byte is 8 bits, a Kilobyte is 1,024 bytes, a Megabyte is 1,024 Kilobytes, a Gigabyte is 1,048,576 Kilobytes, and a Terabyte is 1,048,576 Megabytes.
Q: Why might my computer slow down?
A: Possibly because your computer is loaded with unnecessary files, fragmented data, corrupted registry, spyware programs, additional services, software, etc. that will make your computer slow down
Q: I pressed the power button on my computer but it didn’t turn on.
A: There may be a loose power cable to the wall outlet or surge protector. The computer may be on but you haven’t turned on the monitor. Some computers have a rocker switch on the back that may have been switched to the “O” position. There are many other more serious causes that may require a technician’s inspection.
Top